New
Teams can now simulate multi-turn conversations with their voice agents and monitor performance across hundreds of scenarios and user personas -- at a fraction of the time and effort required for manual testing.
You can simply bring your voice agents onto the Maxim platform via phone number and interact with them through manual test calls or by running full-scale automated simulations powered by Maxim’s simulation agent. This enables realistic, scenario-driven testing that mirrors real-world customer interactions, resulting in improved coverage of edge cases and failure modes for your agents.
✅ We’ve also introduced a comprehensive set of voice evals that measure key quality metrics, including AI interruptions, user satisfaction, sentiment, and signal-to-noise ratio. These evals can be applied to both simulated and manual interactions, as well as directly to session recordings, giving teams deep, actionable insights into their voice agent’s performance.